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ReturnsPolicy
Items should be checked as soon as possible following receipt of goods.
Claims will not be accepted for damages, shortages or packing errors
unless they are reported within 48 hours of receipt of goods.
The decision of whether a refund is given will be made by the Customer
Services Manager. The cost of any items found to be damaged in transit,
inedible, or missing will be refunded to you within 30 working days of us
receiving the items back.
Order Cancellation of Non-Perishable Goods* following delivery
If you wish to cancel an order for any non-perishable item you are very
welcome to return them to us within 7 working days from the day after the
day that you receive the goods. Items will only be accepted if they are a)
unused and b) in the same good condition that they were delivered in. You
will be liable for the return costs of delivery and 10% of
administration charges or less the original delivery charge or both, then full refund for the
goods will be made to you within 30 days of cancellation..
This does NOT apply to perishable items such as food.
*This complies with the new European Directive on distance selling
which is incorporated into UK law by the Consumer Protection (Distance
Selling) Regulations 2000.
Complaints Procedure
Any query or complaint will be dealt with immediately. It will be
acknowledged within 24hours and resolved within this time frame whenever
possible, but not longer than 5 working days. To email;
customerservices@dmcwatches.co.uk
.co.uk
