Terms and Conditions

Product Information - All products sold by DMC Watches are of the highest quality and are manufactured / supplied by ISO 9002 registered companies (or overseas equivalent). All products carry the CE approval.

Working Hours / Dispatch times - Monday to Friday - 6.30am to 6.00pm. Dispatch times are detailed above each product / group of products - We usually dispatch all orders placed before 4.30pm Monday to Friday on the same day. However, on occasion, certain products may be out of stock - On these rare occasions the ordered product/s will be obtained from our suppliers and delivered to you within 28 days.

Product availability / stock shortages - 1) If all item/s selected within your order are out of stock and/or can not be obtained within 28 days you will be notified by e-mail and your order will be cancelled. 2) If your order comprises multiple items and any item/s is/are out of stock the total order value will be amended to account for the missing item/s. If we can not deliver the remainder of your order within 28 days a note will be included with your order. If a paid delivery charge has been selected this will still be applicable.

Automatically Cancelled Orders - Orders made with an invalid e -mail address will be cancelled. Orders made with a credit / debit card that are not registered to the invoice address will be cancelled.  Orders we feel to be suspicious will be cancelled. Fraudulent orders are always reported to the Police. Should we receive a chargeback from our merchant service provider after the goods have been delivered we will assume that we have been defrauded. All details entered on the order form together with your IP address will be forwarded to the Police. You will also be blacklisted from ordering at DMC & Co and several hundred other associated on-line retailers in the future.

The above measures are to protect ourselves and our genuine customers against the high levels of internet fraud.

Product Images / Descriptions - We try to keep product details up to date at all times. However, due to our wide range of suppliers, product aesthetics / specifications may vary from those show within this site. All images within this site are the property of  DMC & Co.. Copying without our consent will result in legal action being taken.

Goods Damaged in Transit - All goods are packed to an adequate level to help avoid damage during transit by Royal Mail / Courier.

IMPORTANT: Upon delivery please physically open the box / package and check the product/s for damage during transit before you accept it. If it has been damaged please refuse to accept it and ask for it to be returned to the senders address. Once returned to us we will then replace the damaged item by return. By accepting a delivery without checking it you are accepting that you have received the product/s in good condition.

Undelivered / Lost Goods - If after 28 days (UK) or 30 days (Overseas) from the date your order was dispatched (this excludes Saturday, Sunday & Bank holidays) your good/s are still undelivered please follow the following procedure: Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where they are stored for a period of 5 working days. If after this period of time the good/s have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please refer to the section further down this page. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered.

Faulty Goods - If in the unlikely event you receive a faulty product or the product develops a fault within a reasonable period of time please return it for replacement (or refund if within 7 days as per the Distance Selling Regulations 2000). Refunds are made onto the card used for purchase within 30 days from the date the goods are returned. Replacements are dispatched generally within 2 working days. Please enclose your order number, your address, your reason for returning the goods and your original credit / debit card receipt (included with your order) - If this is not available please include your credit / debit card details, i.e. Card number, Expiry date, Valid From Date (If applicable) and Issue Number (If applicable). If after the good/s being tested by ourselves they are found to be fully functional they will be returned to you. Faulty goods must also be returned in the same aesthetical condition that they were supplied. If any returned good/s are aesthetically damaged they will be returned to you.

Unwanted Goods - Under the Distance Selling Regulation 2000 you, the consumer, have the right to cancel your order within 7 days. The 7 days begins from the date you receive your order. To be entitled to cancel your order the item must be un-used and in a re-saleable condition. The product must be returned to us at your expense. The cost of any loss of product / component of a product during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has / have been received by ourselves. Refunds are made onto the card used for purchase within 30 days from the date the goods are returned. Please enclose your order number, your address and the goods actually required. Goods must be returned in the same condition that they were supplied. If any good/s are returned damaged they will be returned to you. Please physically try the product before returning it.

Courier / Royal Mail returned goods - Should you fail to be present for your delivery our Courier (or Royal Mail if applicable) will leave you a note for you to arrange re-delivery and also advise where you can collect the goods from (should you choose to do so). Our courier company also attempts delivery for two consecutive days if the area is not too remote. If you do not respond to an ‘attempted delivery’ note the goods will be returned to us within 1-5 weeks (at additional cost to us). Once an un-delivered product / order arrives back at our unit we will re-ship it to the same address (as entered on your original order) within 1 working day. The product / order will be double wrapped so proof of the original failed delivery will be evident. A standard re-shipment charge of £10.00 will apply (applicable to all returned orders); this will be charged to the original credit / debit card used for purchase.

Incorrectly Supplied Goods - Firstly, please see the following section: Specific Product Information (Universal Products) and Specific Product Information (Carry Cases) further up this page. If this is does not apply then good/s incorrectly supplied by us can be returned and exchanged for the correct goods.

Please enclose your order number, your address and the goods actually required. Goods must be returned in the same condition that they were supplied. If any good/s are returned damaged they will be returned to you. Please physically try the product before returning it.